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Deliveries & Returns

SHIPPING AND DELIVERY

COVID-19 IMPACT ON DELIVERY - Due to the current environment, Australia Post is unable to guarantee any delivery times.
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SHIPPING AND DELIVERY

The Nest

For shipping within Australia, you can choose either of the following shipping options:

Express Post (next Business Day Delivery):

Covers 80% of Australian business addresses, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by the Australia Post Next Day Guarantee. During this time Express Post is still available, and will continue to be prioritised as the fastest option for customers, but may not always meet the next business day delivery standard.

Parcel Post (Delivery in two or more business days after posting):

Covers all of Australia.

  • For NSW orders: Metro - up to two business days Country - up to five business days
  • For all other Australian state: Metro - up to 3-6 business days, depending on lodgement and destination points. Country - Please ask at your local Post Office

The Pantry

Orders for The Pantry are sent either via Australia Post or via courier with Borders Express. The courier service is not available to PO Boxes.We aim to dispatch orders for the Pantry within two business days and delivery times will vary depending on your location. Please note that there are currently some shipping delays and we will contact you if there are significant delays.


RETURNS

We understand that sometimes the look or fit of an item ordered online isn't quite right. That's why we provide you with the peace of mind to be able to exchange, credit (via credit note) or refund a fully priced item returned in its original condition up to 14 days after receiving your order.

No return or exchange on sale items, sample bags or personal hygiene products except in the case of faulty or defective goods. All masks including 3 Ply, Surgical Masks, KN95 and fabric masks due to health and hygiene policies are not able to be exchanged or refunded.


For exchanges, credits or refunds please:

1. Email nurture@baobag.com.au within 14 days of receiving your order, providing the reasons for your refund/credit request or exchange requirements

2. Ensure all items are in original condition/packaging, have not been worn, altered, used or washed

3. Ensure all items have the original tags, labels and packaging in place and are in original condition

4. Enclose the original receipts and returns number, as advised by BaoBag following receipt of your 'returns email'.

5. Return items via Australia Post with tracking to Unit 2, 13 Sydenham Road Brookvale, NSW 2100. Customers are responsible for return shipping charges and we are not liable for any returned items that are lost in the post.

Return on Sale Items

Please note that we cannot offer refunds or credits (via credit note) on sale items, however we will gladly exchange these items, as long as they meet the above procedures and are returned within 21 days.

Faulty Items

We thoroughly check all goods prior to delivery and pride ourselves on the excellent quality of our stock. However, in the unlikely case your item is faulty, we will replace the item for you, or if in the case that this is not possible, you may choose another item. If there is no suitable replacement item, we can offer you a refund. You will be reimbursed for return shipping charges.


Stock Availability

Whilst we endeavour to keep our stock levels up to date, there is a possibility the size, colour or quantity you may have ordered may recently be out of stock. In this unlikely event, we will do our best to order more or find you a replacement or else refund you.

Please note that we do not accept liability for shipping loss or damage of returned goods.

Shipping and handling charges are not refunded unless the original item is incorrect or faulty.

Refunds may take up to seven days after the order is returned to BaoBag. We will send you an email to advise that the refund has been processed.