SHIPPING AND DELIVERY
Orders are dispatched within 2 business days of receipt and all shipping is via Australia Post.
For shipping within Australia, you can choose either of the following shipping options:
Express Post (next Business Day Delivery):
Covers 80% of Australian business addresses, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by the Australia Post Next Day Guarantee.
Parcel Post (Delivery in 2 or more business days after posting):
Covers all of Australia.
- For NSW orders: Metro - up to 2 business days Country - up to 5 business days
- For all other Australian state: Metro - up to 3-6 business days, depending on lodgement and destination points. Country - Please ask at your local Post Office
For international shipping outside of Australia
Estimated* delivery times once order dispatched as follows:
- Economy: By air estimated 10+ business days / By sea estimated 30+ business days
- Standard: Estimated 6+ business days
- Express: Estimated 2 to 4 business days between major metro areas
*Estimated delivery time between metro areas of major cities. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.
If you are not entirely satisfied with your purchase, we will happily offer a credit note or exchange if the item is returned in original condition within 30 days.
No return or exchange on sale items or sample bags, except in the case of faulty or defective goods.
As per Australian Consumer Law, full refunds will be offered in the instance of a major fault or defect with the purchase, including any shipping costs.
Do I have to pay for shipping on my returns of unwanted items?
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final credit note.